Frequently Asked Questions

We are a CARRIER, which means we will be the ones showing up to complete your move from beginning to end.

Yes, we offer secure and climate controlled storage. 

It depends on whether the estimate provided is a non-binding or a binding estimate. A mover is not required to provide an estimate to a shipper. However, if a shipper requests an estimate over the telephone or Internet, and the mover calls it an “estimate”, it must be in writing. The mover may provide a non-binding or binding estimate and the estimate itself must clearly state whether it is non-binding or binding.

A non-binding estimate is only an approximate cost, it is NOT binding. It is based on the weight of the goods to be transported and the distance they will be moved. Since a non-binding estimate should be reasonably accurate and provide the shipper with a general idea of the cost of packing and moving the goods, a mover should physically review the household goods (by scheduling an onsite estimate) to be transported. Non-binding estimates should cover the goods and services listed on the estimate. If you add items or request additional services, the mover may void the estimate or revise it. The non-binding estimate must be in writing and state that it is non-binding.

The bill of lading is the CONTRACT between you and the mover. The mover is required by law to prepare a bill of lading for every shipment it transports. The information on the bill of lading is required to be the same information shown on the order for service. The driver who loads your shipment must give you a copy of the bill of lading BEFORE loading your household goods. You must also sign the bill of lading. It is your responsibility to read the bill of lading BEFORE you sign it. If you do not agree with something, do not sign it until you are satisfied that it shows the service you want. The bill of lading requires the mover to provide the service you have requested, and you must pay the mover the charges for the service. The bill of lading is an important document so be careful not to lose or misplace your copy. Have it available until your shipment is delivered, all charges are paid and all claims, if any, are settled.

Movers generally provide three types of protection for your goods in case they are lost or damaged: limited liability, added valuation and full value.

This is the basic coverage required by law, and it does not cost the consumer anything. Under limited liability, the mover is responsible for sixty cents ($.60) per pound per item for an interstate move.

This type allows you to collect the amount based on the current replacement value of the item, minus depreciation. The amount you pay for this coverage depends on how much you declare your goods are worth.

This insurance costs the most and covers the actual cost of an item’s replacement or repair, without any deduction for depreciation. Before purchasing coverage from the moving company, you may want to check your homeowner’s insurance policy to see if it will cover your goods during a move. Call your insurance company to find out how much they would charge to insure your goods during a move, and compare the options and prices they offer to the moving company’s.

No. The mover usually has a tariff provision that allows it to repack carton(s) if they feel they have been improperly packed, or if the carton(s) will cause harm to the rest of the shipment(s). The mover is also liable for any loss or damage caused during transit unless the sole cause for the loss or damage was due to any of these common law defenses:

• An act of God.
• An act or omission of the shipper
• An act of the public enemy
• An act of the public authority
• Inherent vice

Improper packing falls under “an act or omission of the shipper”. The company cannot be held liable for poorly packed boxes by owner

Contact your move coordinator if you need to add or subtract any items from your move plan. He/she can assist you with any changes or updates. Keep in mind your cost estimate may change.

Some items can’t come with you on your move, such as fireworks, flammables, cleaning fluids, matches, etc. Read our complete non-allowables list for more information and consult earth911.com for recycling locations in your area.

Yes, Nori Logistics is a fully licensed and insured moving company. Our employees go through strict background checks and drug testing to  ensure maximum safety and top-notch services to our clients.

What you do before the day of your move is completely your choice. You can simply sit back and relax or take care of other items from your to do list. If needed, you can also take some steps to ensure that the main moving day goes smoothly.

Here are some of the things you may want to do before your moving day to ensure a smoother process:

• Donate all the extra food that you will not consume before your move
• Keep all the essential items that you will need throughout the move in a special "Day of the Move" box
• Make a checklist of all the items that you want our movers to disassemble and pack
• If you are doing the packing by yourself, make sure it is completed before the movers arrive

Tipping your movers is not mandatory at all. However, if you wish to do it, our crew would sincerely appreciate the gesture.

We are unable to disassemble and reassemble pool tables. Additionally, we are unable to move pool tables that have a one piece slate top. We will move three piece slate top tables, provided they are disassembled and crated ahead of time.

The FADD and RDD are often mistaken to be a guaranteed delivery date, but this is not the case. THE FADD functions as a first available delivery date, or the very first date a customer would be able to accept delivery in their new location. The RDD functions as a required delivery date, or No-Later-Than delivery date, and the driver can deliver anytime between the FADD and the RDD without penalty. To avoid extra charges the customer must be able to accept delivery at any given time in the FADD-RDD window (typically 30 business days per federal regulations).